Direct billing

• Do you direct bill?
  • We direct bill ( your insurance provider pays us directly) or direct submit (insured member pay us, we submit the claim to the insurance provider, and the provider pays the insured member back) to most major Alberta insurance providers including; Alberta Blue Cross, Sun Life, Great-West Life, Manulife, Green Shield Canada, and few others. … Don’t see your provider on the list, email or text us and we’ll see what we can do for you.

Parking

• Where do I park?
  • Please feel free to park on the driveway.

Cancellations

• What do I do if I need to cancel?
  • You can cancel your massage yourself up to 24 hours before your appointment, without any repercussions. To cancel your appointment simply click the cancellation link in the confirmation email. If you need to cancel with less than 24 hours notice, please call or text us at 403-698-9384.

• Do you have a cancellation policy?
  • We do have a cancellation policy, but we’ve never actually enforced it. We realize life happens and sometimes things are out of our control. So just texts us, we understand. If you’re wondering what the policy is: cancellations with less than 24 hours we reserve the right to charge 50% of the fees and with “no shows” we reserve the right to charge 100% of the fees. Chronic abusers may be given a warning, may be asked to put a deposit down, or may be asked to seek services else where. Again, we’ve never actually enforced it, please don’t make us.

Shockwave

• What is Shockwave?
  • Radial Shockwave therapy is a non-invasive treatment that uses acoustic waves to stimulate healing in muscles, tendons, and joints. It helps reduce pain, relax tight and knotted muscles, and repair damaged tissue by increasing blood flow—accelerating recovery and improving mobility.
  • Urban Sanctum has invested in the BTL-6000 Elite Radial Shockwave unit – one of the most powerful systems available. It delivers up to 6 bars of pressure and frequencies reaching 22 HZ, allowing us to effectively treat deeper tissues and address sub-acute and chronic musculotendinous conditions that smaller devices can’t reach. Shockwave is particularly effective for treating: plantar fasciitis, Achilles tendinopathy, tennis elbow, golfer’s elbow, calcific tendonitis, hypertonic muscles, and myofascial trigger points. Many clients feel relief after just one to three sessions.
• How long should I book a shockwave appointment for?
  • A Comprehensive 30-minute Shock Wave session is designed to treat 2–4 areas of concern. For example, if you’re dealing with plantar fasciitis, a 30‑minute session allows us to address the plantar fascia, plantar arch, and tight calves. Or if you can’t find a a massage appointment, a 30-minute session allows us to focus on those particular areas of concern, such as tight knotted shoulder muscles. A comprehensive 30-minunte sessions can be booked as a stand alone appointment or added as an “add-on” to a massage appointment
  • A Targeted Relief 15‑Minute Shock Wave session is perfect for focused work on 1–2 specific areas, such as a stubborn trigger point or knot, or that persistent tennis elbow that just won’t go away. Ideal when you want efficient, targeted alleviation without extending your massage appointment too long. A targeted 15-minute session can be booked as an “add-on” to a massage appointment

Sauna

• How hot is the infrared sauna?
  • it typically runs between 130-140 F, but can be adjusted lower if a client prefers

• What do I do in the sauna?
  • Just relax. We’ll have music playing, or you can bring a book. Do not take your phone into the sauna. Electronics hate heat.
• What do I wear in the sauna?
  • That’s completely up to you and we have a few recommendations depending on your comfort level. The sauna is 100% private, and we recommend either wear a swimming suit, or wear nothing at all and just wrap yourself in towels we provide. We don’t recommend wearing your underwear into the sauna, as you will soak through them.
• If I book a sauna session before my massage do I show up earlier than my appointment?
  • nope, the time you book is the time you show up. if you book a 60 minute massage at 6:00 and add a sauna session before your massage. Show up at 6:00 for the sauna session, your 60 minute massage will start after your sauna session. Expect to be done around 7:30.
• What do I do if I have a coupon for a free sauna session?
  • Book your massage and sauna session online like normal. Bring the coupon with you at the time of your appointment, and we’ll waive the fee. See “Free Massage” section for conditions related to the free sauna session coupons.

Random Questions

• What do I need to do before my first appointment?
  • First of all, please, please, please fill out the online intake form. Having it done early saves us time and hassle, and doesn’t risk shortening your massage filling it out, furthermore we don’t have to chase your down. Finally, it also gives us time to prepare your treatment. On your initial booking you will receive a link to the intake form, or use the “Intake Form” button on the online booking page. Side note: you will receive reminders if you don’t fill it out.
  • Above all, wear lose fitting athletic clothing you can move around in for the assessment.

• Do I have to remove all my clothing?
  • Absolutely not, your comfort as a client is of the utmost importance to use, that includes the context of clothing. We can provide treatment regardless if you choose to remove any, some, or all of your clothing. In addition, we are trained in proper draping procedures to ensure your privacy is 100% respected at all times during treatment.

• Do we tip our therapist?
  • LOL -This is a sticky subject. Here at Urban Sanctum we do NOT expect tips. In fact, there’s no tipping option on our debit/credit terminals. We ask ourselves if you don’t tip your chiropractor, dentist, or physiotherapist, why would you tip your massage therapist? Again sticky subject, we only speak for ourselves and Urban Sanctum.